Customer Success Manager | Technology Analyst
Information Technology and Services | Greater Detroit Area, US
Michigan-based geek. I use technology creatively and intuitively to make a positive impact - be it for business, my community or the ones I love.
Aficionado of transformational customer service, disruptive innovation, social media, independent music, art, culture, and the liberal arts.
Unapologetic beer snob, foodie and homebrewer.
Well-versed in systems management, multimedia, technology sales, social media, user support and customer service, I strive to kindly, creatively and intuitively create and support technology environments. I aim to not just solve immediate problems, but strive to educate how [and why] things work they way they do - and the repair process needed to fix things when they don't.