brian cors
Michigan-based geek. I use technology creatively and intuitively to make a positive impact - be it for business, my community or the ones I love.
Aficionado of transformational customer service, disruptive innovation, social media, independent music, art, culture, and the liberal arts.
Unapologetic beer snob, foodie and homebrewer.
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Info
- Customer Success Manager | Technology AnalystInformation Technology and Services | Greater Detroit Area, USSummary
Michigan-based geek. I use technology creatively and intuitively to make a positive impact - be it for business, my community or the ones I love.
Aficionado of transformational customer service, disruptive innovation, social media, independent music, art, culture, and the liberal arts.
Unapologetic beer snob, foodie and homebrewer.
Well-versed in systems management, multimedia, technology sales, social media, user support and customer service, I strive to kindly, creatively and intuitively create and support technology environments. I aim to not just solve immediate problems, but strive to educate how [and why] things work they way they do - and the repair process needed to fix things when they don't.
Experience- Apr 2013 - PresentCustomer Success Manager / Duo Security
I ensure that our customers have the best experience possible, in regard to all things Duo. Through pro-active, customer-centered support - it's my goal to ensure we're providing amazing service and support that result in nothing short of amazing, transformational customer happiness and satisfaction.
- 1998 - PresentOwner and Technology Analyst / nerdtech
Entrepreneurial business, providing technology services and training for home, business and non-profit clients. Data network planning, installation and repair. Home audio/video/gadget assistance. Website, social media and mobile device consulting. Focused on patiently teaching clients of various skill levels to troubleshoot and self-solve technology problems.
- Sept 2012 - Mar 2013Product/Services Social Media Integrator / University of Michigan
I worked to meld social media into product/service development, support and marketing - helping to make it a part of pro-active customer service and relationship management for ITS Networking and Telecommunications at the University of Michigan.
- Oct 2000 - Sept 2012Senior System Administrator / University of Michigan
Managed all matters dealing with technology systems. Provided on-call support and tech training for all staff members. Administered a network of over 75 workstations and servers. Assisted in University cross-departmental system planning, deployment & best practices. Planned & executed technology needs for $42M museum expansion, completed in March 2009. Developed/implemented social media and mobile device strategy.
- Jul 2007 - Jul 2011Specialist / Apple Inc.
Hired in 2007 during the new store opening as part-time Specialist. Listened to and educated customers about Apple technology. Recommended and configured custom-tailored solutions. Served as a member of the store business sales team, creating long-term customer relationships. Acted as a Store Mentor in the RetailMe program, strengthening the knowledge and skills of peers and new hires.
- 1998 - 2000Network Operations Specialist / WorldCom
Served as first/second level customer contact and technical support at an international call center for wide-area network services provided by WorldCom. Troubleshot data circuits ranging from 56k to T3 data speeds. Acted as an assistant to the manager and as a trainer/mentor to incoming hires. Took on additional project work electronically documenting complex network structures and support processes.
Education-
1990 - 1994Michigan State UniversityBA in Telecommunication - Digital & Media Arts
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1986 - 1990City High School
Additional Information-
Honors:One of 26 people selected of over 700 applicants to be a part of Ann Arbor SPARK's "Shifting Code" programming practicum and pilot program. | January 2012
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Interests:Leadership, non-profits, fraternal organizations, independent media, social media, customer relationship management, disruptive innovation, communication technology, mobile devices, music, art, public access media, graphic design, history, architecture, museums, homebrewing, coffee roasting, genealogy.
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Tweets
- CIRCULAR: Repetition | #kalamazoo @ Bell's Eccentric Cafe & General Store http://t.co/CXY9w1xMBp
- KALAMAZOO: Transportation Center | #kalamazoo @ Kalamazoo Transportation Center - Amtrak (KAL) http://t.co/LH2a3otLv9
- BELLS: Eccentric Café! | #kalamazoo #craftbeer @ Bell's Eccentric Cafe & General Store http://t.co/ED8gG32ahz
- BELLS: Sampler at the Eccentric Café! | #kalamazoo @ Bell's Eccentric Cafe & General Store http://t.co/W6WbpspWwv
- KALAMAZOO: Water Street Coffee Joint | #kalamazoo bluemonday @ Water Street Coffee Joint http://t.co/H35C8W1Ihl
- ZINGERMAN'S: Beautiful spring evening. | #annarbor #zingermans @ Zingerman's Delicatessen http://t.co/x7vD5FWzjk
- DETROIT MUSIC: Chain & The Gang [Ian Svenonius - Nation of Ulysses/Make-Up] | http://t.co/bjNg5QLZFA
- TOMORROW: Ian Svenonius & Calvin Johnson - in #annarbor together! Encore Records, then the Elks Lodge… http://t.co/pRkqhgwRMI
- PLAY BALL!: An awesome Friday evening with the #detroittigers and aaf262! @ Comerica Park http://t.co/ltakKfRgrd
- OHMEHGAHHRD: So, so stuffed. Ypsi Grib Crawl was great! | #ypsifood #ypsilanti
- RT @dugsong: I'm hiring! Product Management Engineer (Network Eng at Duo Security - Greater Detroit Area #jobs http://t.co/PabOLLQB6F
- NEEDED: Awesome upstairs neighbor! Looking for a great place in Ypsi? Hurry fast! | http://t.co/np0Vn3PcjZ
- MAIL: Lookie what came today! The latest #manorastroman Astro Analog Series 7" - WOO! @ nrrdHaus http://t.co/hUDmr6gW68
- CINCO DE FLY-O: About to board the plane in NYC - to return to Detroit. DTW - here I come!
- TIMES SQUARE: Beautiful day, awesome #userconf people! @ Times Square http://t.co/5IeRNtQTP5
- BROADWAY: By double-decker bus! Tour notes by cartergee | #userconf @ Broadway And Canal http://t.co/gVxDelbr7M
- TODAY: WOW! #userconf was one of the best I've ever been to. Tons of takeaways, amazing folks! Bought stuff, & beers at an epic punk bar!
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Posts
KALAMAZOO: Transportation Center | #kalamazoo (at Kalamazoo Transportation Center - Amtrak (KAL))
BELLS: Eccentric Café! | #kalamazoo #craftbeer (at Bell’s Eccentric Cafe & General Store)
BELLS: Sampler at the Eccentric Café! | #kalamazoo (at Bell’s Eccentric Cafe & General Store)
KALAMAZOO: Water Street Coffee Joint | #kalamazoo @bluemonday (at Water Street Coffee Joint)
ZINGERMAN’S: Beautiful spring evening. | #annarbor #zingermans (at Zingerman’s Delicatessen)
TOMORROW: Ian Svenonius & Calvin Johnson - in #annarbor together! Encore Records, then the Elks Lodge afterparty!
PLAY BALL!: An awesome Friday evening with the #detroittigers and @aaf262! (at Comerica Park)
MAIL: Lookie what came today! The latest #manorastroman Astro Analog Series 7” - WOO! (at nrrdHaus)
BROADWAY: By double-decker bus! Tour notes by @CarterGee | #userconf (at Broadway And Canal)
MANITOBA’S: Where’s Handsome Dick tonight? Wanted to bring him Detroit greetings! | #manitobas (at Manitoba’s)
MAN OR ASTRO-MAN?: New LP! Pre-order now! | http://via.brianco.rs/11F31EL | #manorastroman
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Photos
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Checkins
- Bell's Eccentric Cafe & General Store355 E Kalamazoo Ave
- Casa Bolero116 Portage St
- Kalamazoo Transportation Center - Amtrak (KAL)459 N Burdick St
- Bell's Eccentric Cafe & General Store355 E Kalamazoo Ave
- Water Street Coffee Joint315 E Water St.
- Kalamazoo Beer Exchange211 E Water St
- Bill's Beer Garden210 S Ashley St
- Grizzly Peak Brewing Co.120 W Washington St
- Duo Security, Inc.617 Detroit St
- Zingerman's Delicatessen422 Detroit St
- Duo Security, Inc.617 Detroit St
- No Thai!226 N 4th Ave
- Comerica Park2100 Woodward Ave
- Treasure Mart529 Detroit St
- McNamara TerminalDTW Airport
- Bushwick Country Club618 Grand St
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Recent Tracks
- Raw Law by New Bomb Turks
- Defiled by New Bomb Turks
- Veronica Lake by New Bomb Turks
- So Long Silver Lining by New Bomb Turks
- Ally Smile by New Bomb Turks
- Snap Decision by New Bomb Turks
- Scapegoat Soup by New Bomb Turks
- Detroit Music Pt II by Chain and the Gang
- Detroit Music by Chain and the Gang
- Snakes On A Plane by Chain and the Gang
This Will Destroy YouCaspianJesuExplosions in the SkyNew Bomb TurksRed SparowesDescendentsBellyMisfitsLabradfordThe BombPelicanRatatatJawbreakerRussian CirclesPixiesNine Inch NailsAphex TwinMorrisseyStars of the LidIf These Trees Could TalkGod Is an AstronautJoy DivisionZwanThe Evpatoria ReportYndi HaldaForgettersMaybeshewillDag NastyMy Bloody ValentineThe RaveonettesStreet DogsGradeKinskiSigur RósThe Detroit CobrasMogwaiNew OrderKraftwerkSaxon ShoreMazzy StarThe SundaysBob MouldThe BreedersMaseratiThe Jon Spencer Blues ExplosionInterpolBad BrainsLiz PhairTim Armstrong- 64 plays
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- Transfigure by Jesu24 plays
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